Frequently Asked Questions

Please read our FAQ before sending us a message. Should you wish to contact us please call 027 7732 1462 or email us on support@floorfactory.co.uk

What are the delivery charges for orders from the Online Shop?

Our minimum delivery charge is from £5. Depending on the product, deliveries weighing over 375kg may incur a Big & Bulky delivery charge of £30, as they may be delivered by a special carrier. Please refer to our Delivery Details for more information. 

We deliver Monday – Saturday, between 7am and 7pm.

Which payment methods are accepted in the Online Shop?

We accept all major credit, debit cards and PayPal. You can also pay cash in store.

How long will delivery take?

Most delivey are between 1 to 3 days. You may also chose next day delivey or collect your itens in store

Do I receive an invoice for my order?

Your invoice and order details will be send by email as soon as the other is completed. If you do not receive your order details within 5 mins of ordering, please check your junk or spam email folder.